Clean it
We find and remove malicious files, injected code, spam pages and admin accounts that shouldn’t be there.
+Hacked site cleanup
Hacked site?
We’ll clean it up
and lock it down.
Malware, spam pages, strange redirects or a warning on your site. We remove what was added, find how it got in, fix that and get you back to a clean site.
SIGNS OF TROUBLE
You usually find out from someone else.
A customer says your site sent them somewhere strange. Google shows a warning, or search results list pages you never wrote. Your host suspends the account. Any of these can mean someone else is using your site.
WHAT’S INCLUDED
Clean it, then make sure it stays clean.
Removing the infection is half the job. The other half is closing the door it came through.
Find the way in
Usually an outdated plugin, a reused password or an abandoned theme. Cleaning without fixing the cause often means getting hacked again.
Restore and lock down
We restore from a clean backup where one exists, update everything, reset access and tighten the setup.
Clear the warnings
Once the site is clean, we help request reviews so browser and search warnings come off.
HOW IT WORKS
A clear path back.
You’ll know what we found and what we changed.
- 01
Tell us what you’re seeing
Call or send a note with the site address and what looks wrong.
- 02
We review and scope
We look at the site and tell you what the cleanup involves before we start.
- 03
We clean and harden
We remove the infection, fix the cause, lock down access and tell you what we changed.
AFTER THE CLEANUP
A clean site only stays clean if someone keeps it that way.
If the site goes back to no updates and no backups, it’s a target again. That’s why we’ll suggest ongoing care afterward, either Foundation care on our servers or WordPress security care where your site already lives.
WordPress security careBEFORE YOU DECIDE
Good questions. Clear answers.
Should I take my site offline?
If it’s sending visitors to harmful pages, a maintenance page can protect your customers while we work. Call us and we’ll help you decide.
Do I need to change passwords?
Yes. We’ll tell you which ones, including hosting, WordPress, FTP and any email accounts tied to the site.
What if I don’t have a backup?
We can still clean the site. It takes more care, and we’ll set up backups as part of the fix.
Do you need to host my site?
No. We’ll need access to your hosting account and the site’s admin. WordPress sites are the most common; if yours runs on something else, we’ll review it before we scope the work.
A CLEAR NEXT STEP
Something wrong with your site?
Tell us what you’re seeing. We’ll tell you what it takes to fix.